Frequently Asked Questions
Everything you need to know about your OneTigris experience.
How long does shipping take for my order?
Standard shipping typically takes 5-10 business days depending on your location. Once your order is processed, you will receive a tracking number via email to monitor your delivery in real-time.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed apparel with original tags attached. If you need a different size or style, simply initiate an exchange through our online returns portal.
How do I ensure I am ordering the right size?
Each product page features a detailed sizing chart with measurements in both inches and centimeters. We recommend measuring a similar garment you own to compare fit before purchasing.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout.
Are OneTigris products covered by a warranty?
Yes, all our gear and apparel come with a 1-year limited warranty against manufacturing defects. If you experience any quality issues, please contact our support team with your order number.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer service team via live chat or email.